Effective from: 01 September of 2026.
Everything we send is fresh, chilled or frozen product. This page explains how we pack it, when we despatch it, and when you can expect it.
Everything we deliver is vacuum-sealed whole, exactly as prepared in store. We do not cut meat to order for delivery.
Vacuum sealing is what keeps your meat at its best in transit. It removes oxygen, protects the product from temperature movement on the road, prevents freezer burn, and gives you significantly better shelf life than tray or paper wrapping.
Some of our products are prepared fresh and supplied in trays rather than vacuum-sealed. These are available for Click and Collect only and cannot be delivered.
Tray packaging is not sealed and is not suited to transport. Restricting these products to in-store collection is how we make sure they reach you in the condition we intend.
Tray-packed products are clearly marked Click and Collect only on the product page and cannot be added to a delivery order.
If you would like one of these cuts delivered, we can usually supply an equivalent vacuum-sealed version — the whole cut, ready to portion at home. Please contact us and we'll let you know what's available.
Want a custom cut? Place a Click and Collect order and our butchers will prepare it for you in store.
Every order is packed in a thermal liner with gel packs and travels in refrigerated transport, so your product stays cold from our cool room to your door.
Frozen product may soften slightly in transit. This is normal and the product remains safe, provided it is still cold on arrival and is placed into your freezer promptly.
Please refrigerate or freeze your order as soon as it arrives. How long an order stays cold after delivery depends on the weather, the size of the order, where it is left and how long it sits before being brought inside.
| Cutoff | What happens next | |
|---|---|---|
| Delivery orders | 11:59pm | Packed the next production day, ready from 1:00pm for collection by our carrier |
| Click and Collect | 10:00am | Ready for collection the same day from 1:00pm |
| Click and Collect (after 10:00am) | — | Ready for collection the next production day from 1:00pm |
Orders placed on a non-production day are packed on the next production day.
Your order is despatched on the production day after your order is placed. Delivery then takes place on the next available delivery day for your area.
In practice:
| Your area | Typical delivery |
|---|---|
| Brisbane Metro | 2 business days from order |
| Perth Metro | 2 business days from order |
| Gold Coast, Sunshine Coast | 2 to 3 business days from order |
| Regional Queensland and Western Australia | 3 to 7 business days, depending on the scheduled delivery day for your postcode |
The exact delivery days available for your address are shown at checkout once you enter your postcode. Please select a delivery date you know you can receive.
Delivery time frames are estimates and are not guaranteed. They may be affected by weather, road conditions, public holidays or carrier delays. We will contact you if we become aware of a significant delay affecting your order.
Delivery charges are calculated at checkout based on your postcode and the size of your order. The full amount is displayed before you complete payment.
You will receive a message when your order leaves us and the delivery run begins, so you know roughly when to expect it. Please keep an eye out for it, and bring your order inside as soon as you can.
Deliveries do not require a signature.
At checkout, please tell us where to leave your order if nobody is home — a shaded porch, under cover, behind a gate, or with a neighbour. Choose the coolest, most shaded spot available at your address, out of direct sun and away from hot surfaces such as concrete driveways or metal doors.
The instructions you give us are passed to the driver and are included in the message we send when your order is on its way, so you can let us know straight away if anything needs to change.
If no instructions are provided and nobody is available to receive the order, the driver will leave it in the safest place available at the address.
We are unable to accept responsibility for product that has been delivered successfully in line with your instructions and then left outdoors for an extended period.
If our driver cannot deliver because the address details were incorrect or incomplete, access to the property was not possible, or there was no safe place to leave the order, the order may be returned to the depot. Because the goods are perishable, we may be unable to redeliver, and a redelivery fee may apply. Please check your address carefully at checkout.
We deliver to most metropolitan and regional areas of Queensland and Western Australia. Coverage is confirmed at checkout when you enter your postcode. If your postcode is not serviced, it will not be available for delivery — but you are welcome to place a Click and Collect order instead.
Click and Collect is free, gives you our full range — including tray-packed products that are not available for delivery — and is the only way to order custom cuts prepared to your specification.
| Order by | 10:00am for same-day collection |
|---|---|
| Ready from | 1:00pm |
| Collection days | Queensland: Monday to Saturday. Western Australia: Monday to Saturday |
| Where | The store you selected at checkout |
| Held for | 48 hours, refrigerated |
You will receive an email or SMS when your order is ready. Please bring your order number and come to the counter.
Someone else can collect on your behalf — just have them quote the order number and the name on the order.
Please collect within 48 hours. Because these are perishable products, orders that are not collected within the holding period cannot be held for food safety reasons. We will attempt to contact you before an order is disposed of. Refunds for uncollected orders are assessed case by case.
We do not pack or despatch orders on public holidays. Orders placed around a public holiday are packed on the next production day, and delivery times may be extended. Any changes to our schedule will be published on this website and at checkout.
You can change or cancel your order at no cost before the cutoff time for your delivery or collection day. Once an order has passed cutoff and gone into production, it has already been cut, weighed and packed, and we are generally unable to change it.
Contact us as early as possible at goldcoast@churras.com.au or warehouse@churras.com.au or 075 235 4000 / 0413 862 540.
Please contact us within 24 hours of delivery or collection. See our Refund and Returns Policy for how claims are handled.